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I have given up returning this shoe, and MOMOC wont help me. It feels like "shaming and blaming".
Beautiful shoes - unkind customer Care (and non stop push messages in my inbox).
Riñonera /bolso con un diseño práctico y cómodo para usarla a diario, . color y diseño jovial.muy ponible.
L'âme de Colette vegan
Hi Anne, thanks for your feedback. However, it's not true you can't return them. We sent you via email the warehouse address in Spain and also the link where our clients process the exchanges/returns without any problem. Really don't understand what is happening. Also, your return is regarding the sneakers not this ballerinas model. You asked us to refund you without sending us back the shoes, sorry but can't do that, it's understandable (imagine all clients start asking to refund without sending us back the shoes, it is not managable for any company). Hope we can find a solution. All the best, Gabriela
Very bad shoe - Can't return it
Hi Anne, thanks for your feedback. However, it's not true you can't return them. We sent you via email the warehouse address in Spain and also the link where our clients process the exchanges/returns without any problem. Really don't understand what is happening. Also, your return is regarding the sneakers not this ballerinas model. You asked us to refund you without sending us back the shoes, sorry but can't do that, it's understandable (imagine all clients start asking to refund without sending us back the shoes, it is not managable for any company). Hope we can find a solution. All the best, Gabriela