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Los zapatos son muy bonitos y están muy bien hechos. Solo lamento que me llegaran con una muy mejorable presentación: los zapatos estaban envuetos en un cartón abierto con poco cuidado. Luego todo iba en una bolsa de tela muy bonita.
Querida Ilda, muchas gracias por tu valoración y por tus bonitas palabras sobre los zapatos — nos alegra mucho que te hayan gustado.
Lamentamos mucho que la presentación no estuviera a la altura. Cuidamos cada detalle del proceso de fabricación y es importante para nosotras que esa misma atención llegue hasta el momento en que abres la caja. Tomaremos nota para mejorar el embalaje interno — comentarios como el tuyo son exactamente los que nos ayudan a seguir creciendo.
Sizing / Tailles / Tallaje:Runs small / Taille petit / Talla pequeño
Comfort / Confort / Comodidad:Normal / Normal / Normal
Too narrow
Too narrow
Dear Terje, thank you so much for your review and for choosing MOMOC!
We are sorry to hear the fit felt a little narrow — if you ever experience this with any of our styles, please don't hesitate to reach out to us directly. We would have been happy to send you a size up to try on at home, and if it hadn't worked either, you could have returned both pairs together at no extra cost.
We hope you'll give us another chance — we're always here to help find your perfect fit.
Sizing / Tailles / Tallaje:Runs large / Taille grand / Talla grande
Bailarinas Budapest de punto negras
Dear Anaïs, thank you for your feedback. We are sorry your experience didn't meet your expectations — we always strive to do our best for every customer.
Looking back at our exchange, we responded to every message, explained the process in detail multiple times, processed your exchange manually on your behalf to save you time, and offered to send a second size before receiving the first one back. When you decided to return, we provided the label immediately and your refund will be processed as soon as we receive the shoes.
We are a small brand that cares deeply about every customer, and we hope this context is helpful for anyone reading this review.
