SHIPPING, EXCHANGES AND RETURNS
SHIPPING, EXCHANGES AND RETURNS
WHAT GUARANTEE DOES FOOTWEAR PURCHASED ON THE WEBSITE HAVE?
IMPORTANT NOTES:
- FIRST EXCHANGE FREE: we cover the shipping costs for the new size or model, to any country in the world. The customer is responsible for sending the shoe being exchanged back to us.
- CASH ON DELIVERY available (mainland Spain and Balearic Islands only).
- EASY RETURNS: Up to 30 days.
- If you have any questions about the DELIVERY DATE of your order, write to us at momoc@momocshoes.com or WhatsApp: +34619436569 and we will reply as soon as possible.
Our Customer Service department has an after-sales service to solve any problems you may have with our products, through which we offer fast and efficient service to our consumers. Contact us via WhatsApp (icon on the right of the page) and we will reply as soon as possible (we are usually very fast from Monday to Friday), but we answer every day of the week. If you prefer, contact us by email.
How many business days will it take for my order to arrive?
Delivery times are as follows:
In stock:
- Spain: 2 to 3 days
- Europe: 3 to 15 days
Made to order: up to 8 weeks to be shipped
What are the shipping costs?
Shipping rates are as follows (Momoc covers 60% of the shipping cost and the customer 40%):
Standard shipping:
- Spain (Peninsula): €3.99 · 2–5 business days
- Spain (Balearic Islands): €4.99 · 2–5 business days
- Spain (Canary Islands): €6.99 · 10–12 days
- Spain (Ceuta & Melilla): €25.00
- Portugal: €6.99
- France & Germany: €7.99
- Belgium, Denmark, Italy, Luxembourg, Netherlands, Poland, Austria: €8.99
- Other EU countries (Bulgaria, Croatia, Slovenia, Estonia, Finland, Lithuania, Romania, Sweden, Hungary, Czechia, Norway, Ireland): €8.99
- Slovakia: €30.00
- Greece: €12.99
- United Kingdom: £8.99
- United States & Canada: $22
- Switzerland: CHF 9.99
- Puerto Rico: €43.00
- Rest of the world: €39.00
Free shipping from €189.90 (£189.90 for UK, $275 for US/Canada). Applied automatically at checkout.
Express shipping available for most destinations, selectable at checkout:
- Spain (Peninsula): €9.99 · 24–48h
- Spain (Balearic Islands): €12.99 · 48–72h
- Spain (Canary Islands): €15.00 · 4–8 days
- Portugal: €14.99
- France & Germany: €15.99
- Belgium, Denmark, Italy, Luxembourg, Netherlands, Poland, Austria: €20.00
- Other EU countries: €28.40
- Greece: €25.99
- United Kingdom: €29.98
- United States & Canada: $45.00
- Switzerland: €39.00
EXCHANGES AND RETURNS
Exchanges: You can exchange the received item for a different size or model, or a gift card (please check that you meet the Exchange Conditions below). You can manage the exchange here.
Returns: For items purchased on our website (please check that you meet the Return Conditions below) you can manage the return here. Remember that you can contact us at momoc@momocshoes.com or by phone/WhatsApp at +34619436569. We're always happy to help!
Only items purchased on momocshoes.com can be returned through our website. All shipping costs are the responsibility of the consumer. We will not accept collect shipments under any circumstances.
Our website does not accept returns of items purchased in multi-brand physical stores that sell Momoc items. If you have any questions contact us.
Exchange/Return Conditions
In general, to proceed with an exchange/return you must verify that the following requirements are met:
- The product must not be used, whether you wish to exchange or return it.
- No more than 30 days should pass since you received the product.
Returns via the website: In addition to the above requirements, the return order must be sent in the same condition in which it was received (including the Momoc shoe bag). If you no longer have the original packaging, you must replace it with one of similar size and capacity.
If these conditions are met, Momoc will refund the cost of the merchandise minus the initial shipping costs. In cases of manufacturing or quality defects on Momoc's part, the return shipping costs will also be refunded (only if the shoe is replaced with the same model or another; if you wish to return the original, the customer is responsible for the shipping costs).
Momoc is not responsible for lost packages sent by you during the return or exchange process. Therefore, we recommend that any packages you send are trackable, have a tracking number, or similar, as additional proof of shipment.
The refund will be processed within 15 business days, Monday through Friday, starting from the date we receive the returned item. Once processed, the refund will be issued to your original payment method. It will appear in your account within 3 to 5 days of processing, depending on your bank.
The customer is always responsible for shipping costs. Momoc will not accept collect shipments under any circumstances. Through the website, it is only possible to process exchanges and returns of products purchased at Momocshoes.com.
HOW CAN I CANCEL MY ORDER IF I DECIDE I DON'T WANT TO RECEIVE IT?
You can cancel it as long as it hasn't been shipped. Please note that orders are dispatched Monday through Friday*. To cancel, please send us an email to momoc@momocshoes.com. If the order has already left our warehouses, it cannot be cancelled, but a refund can be issued once it has been received.
*Countries or regions that require customs management and cash on delivery orders are dispatched only from Monday to Friday, excluding public holidays.
WHAT CAN I DO IF MY SHOES PURCHASED AT A MULTI-BRAND STORE HAVE A MANUFACTURING DEFECT?
If you believe your shoes have a manufacturing defect, return to the multi-brand store where you purchased them, with your proof of purchase, so that the store can give you an immediate response and, if necessary, contact us. If you can't return to the multi-brand store where you bought them, write to us at momoc@momocshoes.com.
CAN I FIX MY MOMOCS?
We regret to inform you that we do not currently offer a repair service. However, we are working on it. If you believe your shoes have a manufacturing defect, please write to us at momoc@momocshoes.com.
WHEN WILL I RECEIVE THE REFUND FOR MY ONLINE ORDER?
If you have returned your online purchase through the website, we will proceed to verify the merchandise and the reasons you have indicated when we receive the return order. Once verified, we will process the refund within a maximum of 15 business days, counted from Monday to Friday, from the receipt of the item in our warehouse. The refund will be issued to the same payment method used for your original purchase. It will appear in your account within 3 to 5 days of processing, depending on your bank.
CAN I TRACK THE RETURN OF MY ONLINE ORDER?
We will update the status and inform you by email:
When you have registered the return order. Once we receive the merchandise in our warehouse.
If you have any questions, write to us at momoc@momocshoes.com.
CAN I EXCHANGE OR RETURN A PRODUCT PURCHASED WITH A PROMOTIONAL CODE?
Purchases made using a promotional code are also covered by Momoc's Guarantees. In the case of a cash on delivery return, you will be refunded the corresponding amount of the amount paid. Momoc will not be obligated to refund the promotional code that was applied to the returned purchase.
