Tu carrito está vacío
Liebes Momc-Team, ich hatte zwei unterschiedliche Schuhe bestellt und mich für ein Paar entschieden. Die Rücksendung war sehr umständlich und ich weiß auch nicht, ob ich das Geld erstattet bekommen werde, da ich nichts mehr von momoc zu meiner Rücksendung gehört habe.
Mit freundlichen Grüßen
Carina Breisch
Dear Carina, Thanks for your feedback. We exchange emails and you indicated us you wanted to return one pair of shoes, we sent you the link for the return but we have not yet received back your shoes, do you have a tracking email you can share with us? We are a serious brand and once we receive the return back in our warehouse in Spain we immediately proceed to the refund. Best regards, Gabriela
The shoes are very beautiful and comfortable. However, I made a mistake with the size. I have returned them and am waiting for my size.
I have given up returning this shoe, and MOMOC wont help me. It feels like "shaming and blaming".
Beautiful shoes - unkind customer Care (and non stop push messages in my inbox).
Hi Anne, We have replied to all your emails kindly, we have also offered to send you a return label for the pair you wnat to return (which we have finally sent to you). The feedback emails are sent automatically, as honest customer's reviews are key for us to keep improving. Best regards, Gabriela