• How do I get the right size when buying online?

Most customers choose their usual size. If you are between two sizes, we recommend choosing the larger one. Each shoe model includes sizing guidance.

• What does it mean that the shoes are vegan and sustainable?

They are vegan because they contain no animal-derived materials (cruelty-free). They are sustainable because we make our shoes with recycled and eco-friendly materials of European origin.

• What materials are the shoes made of?

The sole is made from recycled tires or recycled rubber with rice husks. The lining and insole are made from breathable, chrome-free eco-friendly microfibre. The upper is composed of vegan, recycled and natural materials (e.g. 100% cotton velvet, recycled polyester and cotton, innovative materials such as corn or pineapple leather). The low heel is made from 100% recycled wood and the mid-heel from 100% very lightweight wood.

• How many business days will it take for my order to arrive?

Delivery times are as follows:

In stock:

• Spain: 2–3 days
• Europe: 3–15 days

Made to order: up to 8 weeks to be shipped

• Will I receive a tracking number for my order?

We normally ship with FedEx, CTT, GLS and Correos. When your order is dispatched, you will receive an email with your tracking number.

• Do you offer cash on delivery?

Yes, available for mainland Spain and the Balearic Islands only. Contact us at momoc@momocshoes.com or WhatsApp: 619436569.

• How long does it take to produce an order?

Momoc supports the made-to-order model to avoid unnecessary waste. Depending on the model, production can take up to 8 weeks. If you need your order by a specific date (an event), let us know by email or WhatsApp and we will confirm whether we can meet your deadline.

• Can I change my order?

The first size or model exchange is free. We cover the shipping costs for the new item to any country in the world. The customer is responsible for returning the original pair to us.

• What are the steps for a return or exchange?

Conditions for returning or exchanging a product:

The product must be unused. The product must be returned in its original condition and packaging (or equivalent). To process an exchange or return: click here.

Once we receive and inspect the item, we will send the new product or issue your refund.

• What if a product I want is out of stock?

Contact us at momoc@momocshoes.com, via WhatsApp or Instagram and we will confirm whether we can manufacture the model you are looking for.

• What are the shipping costs?

We offer free shipping on orders of €189.90 or more (£189.90 for UK orders, $220 for US/Canada orders).

Standard shipping rates:

• Spain (Peninsula): €3.99 · 2–5 business days
• Spain (Balearic Islands): €4.99 · 2–5 business days
• Spain (Canary Islands): €6.99 · 10–12 days
• Spain (Ceuta & Melilla): €25.00 · Express 2–3 days
• Portugal: €6.99
• France & Germany: €7.99
• Belgium, Denmark, Italy, Luxembourg, Netherlands, Poland, Austria: €8.99
• Other EU countries (Bulgaria, Croatia, Slovenia, Estonia, Finland, Lithuania, Romania, Sweden, Hungary, Czechia, Norway, Ireland): €8.99
• Slovakia: €30.00
• Greece: €12.99
• United Kingdom: £8.99
• United States & Canada: €12.99
• Switzerland: CHF 9.99
• Puerto Rico: €43.00
• Rest of the world: €39.00

Express shipping is also available at checkout for most destinations.

• Can I cancel my order?

Yes, at any time before dispatch. Email us at momoc@momocshoes.com with your order number and reason for cancellation (it helps us keep improving, thank you!).

• What is the return/exchange period?

We offer a 30-day return guarantee if you are not satisfied.

• Do you have a physical store?

We have selected stockists which we announce on our social media channels.

• Where are Momoc products made?

In Elda and Elche (Alicante), Spain. It is our way of supporting the local economy and ensuring Spanish craftsmanship does not disappear.

• How can I contact Momoc?

You can contact us by phone or WhatsApp: +34 619 43 65 69 via the icon on the website, or by email: momoc@momocshoes.com. We always reply as quickly as possible.

• What are Momoc's core values?

• Quality: Our sustainability practices are fully aligned with the high quality of the shoes we produce.
• Transparency: From start to finish, we are a Made in Spain brand.
• Sustainability: We are constantly researching new and improved sustainable materials to minimise our environmental impact.
• Social and environmental responsibility: We donate 2% of our profits to non-profit organisations focused on reforestation and animal welfare. We collaborate with: Resforestum — a startup that measures your daily carbon footprint and helps you offset it by creating your own forest. Animal sanctuaries.
• Love and respect for everyone: our planet, animals, customers, employees and ourselves.

• What is the PETA Approved certificate?

PETA stands for People for the Ethical Treatment of Animals, an NGO whose primary focus is ending the abusive treatment of animals in business and society.

• How do I contribute by buying Momoc shoes?

By purchasing a pair of Momoc shoes you are supporting sustainability, respect for the environment and animals, fair trade and the local economy. Wearing vegan and sustainable shoes is now fun with Momoc!

• Do you make custom footwear for companies?

Yes, we personalise shoes with your company logo or initials. Contact us by email or call us at: +34 619 436 569.