Hi Lisa,

As indicated on our website and product page, we are a sustainable brand and produce on-demand because is the most responsible way to create fashion, without excess. As indicated on the product page, we take up to 8 weeks to produce your order, but it should be less, they should be ready to send mid-September.

There was an error from our side and sent you the tracking number when we should not have done it as your order was not ready yet, sorry for this!

Thanks for your support to sustainable fashion ethically made!

Best regards,
Gabriela

Hi Angela,

We replied to all your emails and explained, that: As indicated on our website and product page, we are a sustainable brand and produce on-demand because is the most responsible way to create fashion, without excess (we attached screenshot of the product page). Your shoes are being made and will be send soon.

There was indeed an error from our side and sent you the tracking number when we should not have done it as your order was not ready yet, but this was also explained and we apologize.

Best,
Gabriela

Hi Maryanna,

As you know we personally contacted you, first via email, and as we did not received reply, via WhatsApp. We kindly asked you to please follow up the Fedex tracking number we have previously sent you via email.

We have contacted Fedex and they indicate us they tried to deliver the parcel to you several times but were not able to. Apparently they are sending us back the shoes because they were not picked up... we have opened an incidence in Fedex so they are delivered to you again. If not, we will send a new pair.

We always reply, but we are not super heros, and sometimes we take a few hours or a day to reply as we have an huge amount of work.

Best,
Gabriela