Terms and Conditions of the Momoc online store

IMPORTANT NOTES:

1. FIRST EXCHANGE FREE: We'll cover the shipping costs for the new size or model to any country in the world. The customer is responsible for returning the shoe to us if the exchange is necessary.

2. CASH ON DELIVERY (only available in Spain). If you are interested, please contact us at momoc@momocshoes.com or WhatsApp: 619436569.

3. EASY RETURNS: Option to request a return label from Correos (this service has the same cost as shipping, which will be deducted from the refund amount).

4. SHOES PURCHASED AS GIFTS CAN BE EXCHANGED/RETURNED AFTER CHRISTMAS OR THE KINGS' DAY. This means we've extended the 15-day return period. We ask that you notify us as soon as possible in case of an exchange or return. Thank you!

1. SUMMARY

Shipping

Delivery times are as follows:

• In stock:

- Spain: 2 to 3 days
- Europe: 3 to 7 days

• On request: up to 7 weeks to be shipped
• Available in our central warehouses in Spain: 7 days. Usually delivered within a week.
• Items are delivered Monday through Friday, excluding holidays. Delivery time is between 2 and 6 business days from shipment.
• Deliveries are not made on Saturdays, Sundays, or holidays in specific regions or countries. All MOMOC item purchases are delivered via reputable courier companies.

Returns and exchanges

EXCHANGE: First exchange is free; we'll send you the new size or model. The customer is responsible for returning the shoe to us, subject to exchange.

If you are not satisfied with your order when you receive it, you have 15 days from the date of receipt to return or exchange the item.

• The product must not be used.
• The product must be returned in the same condition as it was sent and, if possible, in its original packaging. If the original packaging is unavailable, it must be replaced with one of similar size and capacity.
• The product must be returned to our offices. Please include the order number and model number in a note, which we will provide. There are two options:

1. (for returns only) option to request a return label (this service has the same cost as the shipping price) to deliver the package to the nearest Post Office.
2. Send it to the following address with any courier company (we recommend sending them with a tracking number):

Finca Lacy Industrial Park
San Luis de Cuba Street 10
03600
Elda, Alicante
SPAIN

Cancellations

• You can cancel your order(s) at any time before shipping and receive a full refund.
• If your order has already been shipped (i.e., it has already left the warehouse) you will have to wait until it is delivered to be able to cancel the order, although said cancellation will be subject to the terms and conditions established for returns (see section “ Changes and returns ”).

2. CONTENT

This website (www.MOMOCSHOES.com) is owned by MOMOC REAL PEOPLE SL (hereinafter “MOMOC”, “we”, “our”, “us”), a company incorporated under Spanish law, with registered office at C/ Velázquez n° 10 piso 2 izq., Cp. 28001, Madrid, Spain, registered in the Mercantile Registry of the Community of Madrid and with tax identification number B87605770.

This website and related services are provided under the following Terms and Conditions ("T&Cs") and any other rules set forth on our website. Please read these T&Cs carefully before placing orders on this website. We recommend that you retain a copy of these T&Cs for future reference. By accessing and using this website, you agree to these T&Cs, including any changes. If you do not agree to these T&Cs, do not continue accessing or using this website. For certain campaigns, promotions, or contests, additional terms and conditions may apply. If you wish to participate in such a campaign, promotion, or contest, you must agree to the terms and conditions applicable thereto. In the event of a conflict between these terms and conditions and the T&Cs, the latter shall prevail.

In particular, we would like you to pay attention to our policies related to the purchase conditions established in these T&Cs and to our Privacy Policy . If you are a minor, you must inform your parents or guardians of these Terms and Conditions and MOMOC's Privacy Policy . They must express their acceptance of these Terms and Conditions before using this website or its services. Orders are only accepted from adults.

MOMOC reserves the right to amend, modify, and/or replace all or part of this website, the information and materials contained therein, and the Terms and Conditions. Please check these Terms and Conditions periodically for any changes or modifications.

Record

To use some of the services or features available on this website, you must register. When you register, we ask that you provide us with true, accurate, current, and complete information in all respects. If you change any of your registration information, please notify us immediately by emailing momoc@momocshoes.com . You may also wish to review our Privacy Policy . Occasionally, we may change registration requirements.

Right to purchase

When making a purchase through this website, you will be asked for your personal information. Specifically, customers must provide their real name, telephone number, email address, and other requested information. Likewise, when ordering items, you will be asked to provide payment information. You must guarantee that the payment information you provide when placing the order is valid and correct, and confirm that you are the person named in the billing information you provide.

By placing an order, you expressly authorize us to verify your information and, when MOMOC deems it necessary, to communicate or obtain information about you from third parties (including any updated information), including but not limited to your credit card number, in order to validate your credit card, obtain initial authorization for your credit card, and authorize the purchase transaction.

Personal data

We inform you that in accordance with the Privacy Policy, your personal data will be part of a file under the responsibility of MOMOC REAL PEOPLE, SL (MOMOC), and that they will be used for the purposes indicated in the aforementioned Privacy Policy . We also inform you that your personal data will be stored in a file under the responsibility of MOMOC REAL PEOPLE, SL, which will be used to process and deliver your order. You have the right to access, correct, and erase your data, and you may exercise this right with MOMOC REAL PEOPLE, SL through the procedure indicated in the Privacy Policy .

Purchase conditions

Stock

The products shown on this website reflect MOMOC's catalog. Our product availability is real-time, so some selected products may not be in stock. The MOMOC online store is not responsible for out-of-stock items or any of the models shown.

Our products change every season.

Please note that items in your shopping cart are not reserved and can be purchased by another customer.

How to buy

MOMOC uses the following purchasing procedure:

You must select and add to your shopping cart the item(s) you wish to purchase by clicking on the shopping cart icon that appears on the website.

The shopping cart will include the reference number of the selected item(s), the model name, size and price (including VAT).

In the shopping cart itself, we'll show you a list of the item(s) you're interested in purchasing, along with the total price (including VAT and shipping costs).

Once you have selected the item(s), you must complete the order form. On this form, you must provide your personal information and payment details so we can process your order. Please note that all information must be completed correctly to avoid confusion and problems when shipping the purchased item(s).

Order confirmation

Once you have made your selection and placed your order, you will receive an email from MOMOC confirming that your order has been registered (order confirmation). This order confirmation will include, among other things, information regarding the identification of the item(s) purchased, the total price (including VAT and shipping costs), and delivery details.

If you make a mistake when placing your order, please contact our Customer Service at momoc@momocshoes.com where we will be happy to assist you. However, always be sure to review your order before placing it. Before confirming, you have the option to edit the information you've entered, such as the shipping or billing address or your credit card information; you can also change or delete items in your shopping cart.

If you experience an error in the message, it may be due to a temporary network communication problem or an error in the email address provided. In both cases, please contact our Customer Service at momoc@momocshoes.com . We reserve the right to decline your order if, for example, we cannot obtain payment authorization, if shipping restrictions apply to a specific item, or if the item is out of stock. If this latter case occurs, we will inform you by email and refund all payments made.

We are not liable to you or any third party for the removal of any merchandise from the Website, even if it has been sold; for the removal, revision, or editing of materials or content from the Website; or for refusing to process a transaction.

Pricing policy

The prices shown on this website are in Euros and include all applicable taxes, with the exception of those expressly excluded. All prices and offers correspond to those published on the website. The product prices displayed on this website at the time of order confirmation are valid. MOMOC is not responsible for special taxes, customs duties, or additional delivery costs. MOMOC reserves the right to change its retail prices at any time, except for orders that have already been placed.

Payment methods and security

Orders can be placed at any time, 24 hours a day, 7 days a week.

You must confirm that the credit/debit card you are using is yours or that the cardholder has authorized its use. Credit/debit cardholders are subject to validation checks and authorization by their card issuer. If your card issuer declines payment authorization to MOMOC, we will not be liable for any delays in delivery or non-delivery of the order.

We make every effort to ensure this website is secure. To ensure the security of payment transactions, MOMOC uses a secure payment system. This means that all sensitive data (e.g., credit card number and expiration date) is encrypted and transmitted directly to a secure server using Secure Socket Layer (SSL) technology.

We will also ensure that your order and payment details are kept secure, to the extent authorized. However, in the absence of negligence on our part, we cannot be held liable for any losses you may suffer if a third party attempts to gain unauthorized access to the information you provide when accessing this website or placing an order from this website.

MOMOC will not assume responsibility for delays in delivery of merchandise resulting from a lack of authorization from the bank.

Multiple orders will ship when all items are available. Partial shipments are not accepted.

MOMOC reserves the right to hold any order for security reasons. Affected customers will be notified. We also reserve the right to cancel the order if we cannot verify the shipping and/or billing information; we will notify you if this occurs. We also reserve the right to refuse and/or cancel an order if we believe the buyer intends to obtain the items for resale.

Purchase Guarantee

We will only be able to fulfill your order if the delivery address is your usual place of residence or workplace located in one of the countries listed on this website.

The items offered through this website reflect the MOMOC collection and meet the same quality standards as those sold in the multi-brand stores where MOMOC sells its products.

Each product contains the following information:

• Model name
• Model image
• Sizes
• Materials
• Price in Euros

MOMOC aims to display the color of its shoes as close to the actual color as possible. However, the color of the shoes may vary depending on the quality of your computer monitor. For this reason, MOMOC does not guarantee that the color displayed on your monitor is an exact reproduction of the original.

Special offers, promotions, and discounts are valid until the date indicated or until items are sold out, whichever comes first.

Deliveries and insurance

MOMOC insures every purchase during transit until delivery to the specified shipping address. All orders are delivered by reputable courier companies.

Shipping times are as follows:

• In stock: 48 to 72 hours.
• Available in our central warehouses in Spain: 7 days. Usually delivered within a week.
• Items are delivered Monday through Friday, excluding holidays.
• Delivery time is between 2 to 6 business days from dispatch.

Deliveries will be made to the consumer's habitual residence or place of work located in one of the countries listed on this website. All deliveries must be signed for upon receipt. Once signed for, the items become the consumer's responsibility. We do not deliver to PO boxes.

Deliveries are not made on Saturdays, Sundays, or holidays in specific regions or countries. All MOMOC item purchases are delivered via reputable courier companies.

To avoid delivery problems (incorrect addresses, absenteeism), the corresponding form must be completed correctly, especially the box with the contact phone number.

Once your order has left the warehouse, we will send you an email with the tracking number assigned by the courier company for the delivery of your item(s). This way, you can track the status of your order at all times. If you have ordered more than one pair of shoes, we will wait until all items in the order are available before shipping, as we do not make partial deliveries.

All items delivered by MOMOC will remain the property of MOMOC until MOMOC receives your payment.

Order cancellation

You can cancel your order(s) at any time before shipping and receive a full refund. If your order has already been shipped (i.e., it has already left the warehouse), you will have to wait until it is delivered to cancel it. However, cancellation will be subject to the terms and conditions for returns (see section). “ Changes and returns ”).

You can also contact our Customer Service at momoc@momocshoes.com to cancel your order, as long as it has not been shipped.

3. Exchanges and returns

Read the Exchange and Return Policy.

After-sales service

Our Customer Service department has an after-sales service to help resolve any issues related to our items or deliveries, offering customers a quick and efficient response, please write to us at momoc@momocshoes.com

Contact

For questions, concerns, complaints, or suggestions about your online order or purchase, please email momoc@momocshoes.com or call (+34) 619436569.

Intellectual property rights

All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) and all information and materials (including all logos, graphics and software) provided through this website are owned by MOMOC or its affiliates, or used with the consent of the relevant rights holders, and are expressly reserved.

The use of this website and its contents does not, under any circumstances, imply the granting or transfer of any rights in relation to the copyright, designs, trademarks, and any other intellectual property rights related to the Content (as described in the Content section below), including the MOMOC software and all HTML and other code contained on this website. Such Content, including third-party trademarks, designs, and intellectual property rights mentioned or displayed on this website, are protected by national and other intellectual property laws and international treaty provisions.

You are permitted to use the Content only as expressly authorized by MOMOC and/or a third-party licensee. Reproduction or redistribution of the aforementioned Content is prohibited and may constitute civil and criminal offenses. Notwithstanding the foregoing, copying and using the aforementioned materials to any other server, location, or medium for publication, reproduction, or distribution is expressly prohibited. However, you may make one copy of the Content for your own personal viewing use.

Content

In addition to the intellectual property rights mentioned above, Content is defined as all graphics, photographs, including image rights, sound, music, video, audio, or text on this website. Although every step has been taken to ensure the accuracy of the information and materials on this website, MOMOC does not guarantee that the content of this website is up-to-date, complete, or accurate, or that it is free from defects, errors, and/or viruses. Furthermore, MOMOC does not guarantee that such defects, errors, and/or viruses will be corrected or eliminated. Furthermore, MOMOC reserves the right to interrupt access to this website for maintenance or update purposes. We always recommend that all Internet users ensure they have an antivirus program installed.

Non-commercial use

This website is for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, transform, reproduce, publish, license, commercially exploit, create derivative works from, assign, or sell any of the Content, software, products, or services contained on this website. You may not use this website, or any portion of its Content, for commercial purposes, including advertising or revenue-generating promotional activities on your own website.

Your activity

You agree that you will be personally responsible for your use of this website and for all your communications and activity on this website. If we determine that you are or have been involved in illegal activities, disrespectful behavior toward other users, or that these Terms and Conditions have been violated, you will be temporarily or permanently denied access to this website.

Hyperlinks

We may include hyperlinks on this website to other websites or resources operated by parties other than MOMOC, including advertisers. MOMOC has not reviewed all of the websites linked to this website and is not responsible for the content or accuracy of these external websites or the availability of such external websites or resources; and does not endorse and is not responsible or liable, directly or indirectly, for the privacy practices or the content of these websites, including (without limitation) any advertising, products, or other materials or services on or available from such websites or resources, or for any damage, loss, or infringement caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on such external websites or resources.

Limitation of liability

In no event shall MOMOC be liable for any direct or indirect loss, damage or expense, regardless of how incurred, arising from and/or in connection with the use of this website and/or the information or materials contained herein, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained herein are incorrect, incomplete or outdated.

The above clause does not exclude or limit MOMOC's liability in those cases where liability cannot be excluded or limited by law.

Compensation

At our request, you agree to fully indemnify, defend, and hold us harmless where required, as well as our staff, directors, agents, affiliates, licensors, and suppliers from and against all liabilities, claims, expenses, damages, and losses, including attorneys' fees, arising from your breach of these Terms and Conditions in any way, including if someone else accesses this website using your account as a result of your action or inaction.

Association

You acknowledge and agree that no joint venture, partnership, employment relationship, or delegation exists between you and MOMOC as a result of these Terms and Conditions or your use of this website. You agree not to represent yourself as a representative, agent, or employee of MOMOC, and we are not responsible for any representations, acts, or omissions on your part.

No resignation

If you breach the T&Cs and we do not take legal action against you, we may still use our rights and remedies in any other situation where you breach the T&Cs.

Applicable legislation

These Terms and Conditions shall be governed by and construed in accordance with Spanish law. The parties, without waiving their own or any other jurisdiction to which they may be entitled by law, submit to the jurisdiction of the Courts and Tribunals of Madrid for any actions and claims that may arise from the interpretation or enforcement of these Terms and Conditions.