Dear Carina, Thanks for your feedback. We exchange emails and you indicated us you wanted to return one pair of shoes, we sent you the link for the return but we have not yet received back your shoes, do you have a tracking email you can share with us? We are a serious brand and once we receive the return back in our warehouse in Spain we immediately proceed to the refund. Best regards, Gabriela

Hi Anne, thanks for your feedback. However, it's not true you can't return them. We sent you via email the warehouse address in Spain and also the link where our clients process the exchanges/returns without any problem. Really don't understand what is happening. Also, your return is regarding the sneakers not this ballerinas model. You asked us to refund you without sending us back the shoes, sorry but can't do that, it's understandable (imagine all clients start asking to refund without sending us back the shoes, it is not managable for any company). Hope we can find a solution. All the best, Gabriela